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  General Web Hosting Questions

• I have a fast internet connection (DSL/cable) - can I just host my own site?

  You could, but that's definitely not recommended. First of all, most ISPs have clauses that do not let you use your internet connection for web...

• Why don't I just go with the cheapest hosting?

  A host has to make a profit to continue operating. Some hosts do not properly understand the market, and may be pricing themselves too cheap. At...

• Are there any hidden costs, or setup fees?

  No, there are no hidden costs or fees associated with having a hosting account with our services.

• Can I have Warez, Appz, Serialz and or commercial software on my homepage?

  No, if we find them in your directory or links to them, your entire account will be subject to termination. For more information, please review our...

• Can I host friends' websites?

  Yes, you may host your friends. If you want your friends to have their own control panels for their sites, you'll need to get a reseller account.

• Can I order even though I do not live in the US?

  Yes, you can still order with us. We can host all international domain names and also we accept many forms of payment. There will be one that you...

• Can I run a phpbb forum (message board) on my site?

  Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for running a forum. Phpbb runs on MySQL, so you can use...

• Can I upgrade my plan or features later?

  You can purchase new or expanded features, or upgrade to a new plan at any time. There are no fees for upgrading.

• Do I have to have your banner on my site?

  Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to host it) - we wouldn't dream of forcing you to...

• Do I need a static/dedicated IP address?

  Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before your domain resolves to our servers. This is also...

• Do you host adult sites?

  No we do not host, nor allow hosting of adult sites on our servers.

• Do you offer password protected directories?

  Yes, using our web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel...

• Do you offer Server Side Includes (SSI)?

  Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you call your files with the .shtml extension.

• Do you offer Telnet or SSH access?

  By default, we do not provide SSH/shell access to our clients. SSH/shell access may be request in a Support Ticket. This request must be...

• Do your servers support XML?

  Yes, all of our servers support XML.

• How do I signup?

  On any page of our site click the "Order Now" link. Follow the on screen instructions and fill out your user information. Once your payment...

• How long after I sign up can I start building my site?

  If your account is automatically approved, your machine user will be created and ready for uploading within 15 minutes of you signing up! If your...

• Information Needed For SSL Certificate - CSR

  We need the following information to generate a Certificate Signing Request (CSR): For the SSL Cert. Hostname: (this is your domain name with or...

• Is it a problem if I'm not in the US?

  Not at all! In fact, we already have customers in countries all over the world. If you don't have a credit card, we also accept paypal and checks...

• Is there a minimum time contract/commitment required?

  You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees.

• Setup Time?

  What is the setup time on your services? Shared and Reseller are instantly deployed using our billing system Where VPS Accounts take upto 1 hour,...

• What database do you offer?

  We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more...

• What happens if I exceed my allocated bandwidth?

  You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to...

• What if my site breaks your Terms of Service?

  Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt...

• Why don't you offer unlimited bandwidth?

  There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it,...

• Will I be able to check my emails when I am away from my home/office computer?

  Yes, we provide all our customers with their own Webmail access. What this means is that you can log on to the internet (to the address we will...

• Will I have unlimited access to update my pages?

  You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload...

• Will you place any ads on my site?

  Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying pop-ups, nothing.

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