Knowledgebase

Anonymous FTP is disabled by default on all accounts.  We can only set up anonymous FTP for a hosting account which has a dedicated IP for security reasons.

If you connect to your domain via FTP anonymously you will not have access to any files on your account as server-wide anonymous FTP is disabled and is only disabled on a per-account basis.  The only way to enable anonymous FTP on a shared IP is to enable it server-wide and we cannot do this for security reasons.